1. Customer Support Availability

1.1 Our customer support team is available during the following hours:

Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Sunday and Public Holidays: Closed

1.2 You can reach us through:

📧 Email: contact@printigly.in
📞 Phone: +91 7204910047

1.3 Response times:

Emails: Within 24 hours on business days.
Phone: Immediate during business hours.

2. Scope of Support

2.1 Our customer service team can assist with:

Order placement and tracking.
Pricing and product inquiries.
File submission and design assistance.
Website-related technical issues.
Returns, refunds, and replacement requests.

2.2 Exclusions:

Issues related to third-party services not managed by us.
Creation of complex designs beyond general assistance.

3. Customer Responsibilities

3.1 Customers must provide accurate and detailed information when contacting support, including:

Order ID or invoice number.
Clear description of the issue or inquiry.
Relevant attachments (e.g., product images for claims).

3.2 Respectful communication is required. Abusive or inappropriate behavior may result in termination of support.

4. Order Modifications and Queries

4.1 Customers can track their orders via their account dashboard or by contacting customer service.
4.2 Order modifications can only be made if production has not started.

5. Complaints and Escalations

5.1 Customers may submit formal complaints by emailing contact@printigly.in.
5.2 Complaints will be acknowledged within 48 hours and resolved within 7 business days.

6. Refund and Return Assistance

6.1 For refund or return requests, follow the guidelines in our Returns and Refund Policy.
6.2 All claims must be submitted within 48 hours of receiving the product.

7. Feedback and Suggestions

7.1 Feedback and suggestions for service improvement are welcome and can be sent to contact@printigly.in.
7.2 While all feedback is reviewed, we do not guarantee implementation.

8. Limitation of Liability

8.1 While we strive to provide accurate information and timely assistance, Printigly.in is not liable for:

Delays caused by incomplete or incorrect customer-provided information.
Losses incurred due to unforeseen delays in response or order processing.

9. Changes to Customer Service Terms

9.1 We reserve the right to update these terms at any time. Changes will be reflected on this page, and continued use of our services constitutes acceptance of the updates.

Contact Us

If you have any questions or need assistance, please contact us:
📧 Email: contact@printigly.in
📞 Phone: +91 7204910047
📍 Address: 1307, 2nd Main Rd, Gandhi Nagar, Yelahanka, Bengaluru, Karnataka 560064