Printigly Refund and Returns Policy

Effective Date: 01/05/2024

Printigly (“we,” “us,” or “our”) is committed to providing high-quality printing services and customer satisfaction. This Refund and Returns Policy outlines the conditions under which we offer refunds and returns for our products.

Order Cancellations:

• You may cancel your order free of charge if we haven’t yet begun processing it.
• Once your order goes into production, cancellations may be subject to a processing fee depending on the stage of completion.

Returns and Refunds:

We offer refunds or reprints for orders in the following situations:

• Printing Errors: If there are any printing errors on your order that do not match the approved proof (if applicable), we will reprint your order free of charge.
• Incorrect Product: If you receive a product that is incorrect due to our error, we will resend the correct product free of charge.
• Damaged Product: If your order is damaged during shipping, please contact us within [Number] days of receipt. We will require photos of the damage and may request the return of the damaged product before issuing a refund or reprint.

Situations Not Covered for Refunds or Returns:

• We cannot offer refunds or reprints for orders where the customer-approved proof matches the final product.
• We cannot offer refunds or reprints for errors in customer-supplied artwork or files.
• We cannot offer refunds or returns for orders cancelled after production has begun (unless a processing fee applies).

How to Request a Refund or Return:

To request a refund or return, please contact us within [Number] days of receiving your order. You will need to provide your order number, a description of the issue, and any relevant photos (for damaged products).

Our team will review your request and contact you within [Number] business days to discuss the next steps.

Shipping Costs:

• In cases of approved returns due to our errors (incorrect product, printing errors), we will cover the return shipping costs.
• For all other situations, the customer will be responsible for return shipping costs.

We strive to provide exceptional customer service and a smooth printing experience. If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us.